Frequently Asked Questions
Product
Q: What material is your jewelry made of?
A: As of now, all our jewelry is crafted from 18k gold-plated stainless steel. We may introduce other materials in the future.
Q: Is your jewelry hypoallergenic?
A: Yes, our pieces are safe for sensitive skin and are hypoallergenic.
Q: Will the jewelry tarnish or fade?
A: Our jewelry is waterproof and anti-tarnish. However, exposure to harsh chemicals, perfumes, or excessive moisture may cause damage over time.
Q: How should I care for my jewelry?
A: Avoid contact with chemicals like perfumes and lotions. Use the cleaning cloth provided to gently wipe the jewelry after use and store it in the box it came in.
Q: Do your products come with a warranty?
A: No, we currently do not offer any product warranty.
Ordering & Payment
Q: Can I place an order without creating an account?
A: Yes, you can shop as a guest. However, creating an account helps you track orders and manage returns more easily.
Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, and net banking.
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available at an additional charge of ₹70.
Q: Can I cancel or change my order after placing it?
A: Orders can be canceled within 24 hours of placement. Post that, cancellation is not allowed.
Shipping & Delivery
Q: Do you ship across India?
A: Yes, we currently ship only within India.
Q: How long does delivery take?
A: Orders are delivered within 7–10 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. You can also track it under the ” My Orders” section of your account.
Q: Do you offer express or same-day delivery?
A: No, we currently do not offer express or same-day delivery.
Q: Are there any shipping charges?
A: Shipping is free for prepaid orders. COD orders will have an additional ₹70 charge.
Returns, Exchanges or Refunds
Q: What is your return/exchange policy?
A: Please refer to our Returns & Refund Policy for detailed terms.
Q: What if I receive a damaged or incorrect item?
A: We will replace or refund your order as per our policy. Kindly refer to our Returns & Refund Policy for the process.
Q: How do I initiate a return or exchange?
A: You can contact us via email or WhatsApp to initiate a return or exchange.
Gifts & Packaging
Q: Do you offer gift wrapping?
A: Yes! We offer gift wrapping with a golden ribbon and note at an extra cost of ₹50.
Q: Can I include a customized note with my order?
A: Yes, if requested. Share your message with us, and we’ll include it in the gift pack for a personal touch.
Customer Support
Q: How can I contact DIRA Fashion?
A: You can reach us via call, WhatsApp, or email for any support.
Q: Can I message you on Instagram or WhatsApp for help?
A: Yes, feel free to DM us on Instagram or message on WhatsApp for assistance.
Q: Can I delete my account and personal data?
A: Yes, your data will be deleted upon request. Please contact us via email or WhatsApp.
